sb789 Terms & Conditions

These terms and conditions ("Terms") apply to the sb789 platform and all its services. By visiting the website, registering an account, or using any service, you are considered to have bindingly agreed to these Terms.

sb789 is an online casino and betting platform operated for Bangladeshi players. We are committed to providing a safe, transparent, and responsible environment. These Terms define the legal relationship between the user and the platform.

If you disagree with any part of these Terms, please refrain from using this platform. Contact us directly for any questions or clarifications.

2.1 Age Requirement

To open an account and use any service on sb789, you must be 21 years of age or older. We may request necessary documents for age verification. Use of an account by minors is strictly prohibited.

2.2 One Account Per Person

Each user may operate only one account. Creating multiple accounts from the same device, IP address, or payment method will be considered a policy violation, and the accounts involved may be suspended or closed.

2.3 Accuracy of Information

All information provided at registration must be truthful, complete, and up to date. Creating an account with false information may result in that account and all its funds being forfeited. It is the user's responsibility to update their information promptly when it changes.

2.4 Account Security

Keep your account password and login details completely confidential. Sharing an account with a third party is prohibited. If you become aware of any unauthorized use of your account, notify our support team immediately.

3.1 Accepted Payment Methods

sb789 accepts transactions only through the following mobile banking methods: bKash, Nagad, Rocket, and Upay. (Note: Rocket is the mobile wallet service of Dutch-Bangla Bank.)

3.2 Minimum Limits

• Minimum deposit amount: ৳200 per method.
• Minimum withdrawal amount: ৳1,000.
• Typical withdrawal request processing time: within 1 hour.

3.3 Transaction Verification

For security purposes, additional identity verification may be required for large withdrawal amounts. A national ID card or other government-issued documents may be requested. This process is conducted to ensure prevention of money laundering.

3.4 Transaction Responsibility

The user is responsible for providing the correct mobile number and payment details. sb789 will not be liable for any loss caused by incorrect information provided by the user.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000. Depositing ৳32,000 or more gives the maximum ৳15,000 bonus, for a total balance of ৳47,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount, applicable only on the bonus funds (not the deposit). Example: ৳1,000 bonus × 15 = ৳15,000 in bets must be completed before withdrawing winnings from the bonus.

4.3 Bonus Usage Rules

• Each member may receive the welcome bonus only once.
• Claiming bonuses on multiple accounts from the same IP, device, or payment method is prohibited.
• Bonus funds are not directly withdrawable — they become withdrawable only after the wagering requirements are met.
• sb789 reserves the right to modify or cancel bonus offers.
• If a breach of bonus terms is suspected, the account may be investigated and the bonus may be forfeited.

4.4 VIP Cashback

Active members will receive weekly cashback according to their VIP tier. There are four tiers: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, and Platinum — up to 0.8% weekly cashback. Tier progression depends on the player's overall activity.

The following activities are strictly prohibited and may result in permanent account closure:

• Fraudulent activity, manipulation, or using software to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Attempting unauthorized access to another user's account.
• Attempting to gain bonuses or benefits by creating multiple accounts.
• Exploiting technical vulnerabilities of the platform.
• Harassing or behaving improperly toward other players.
• Allowing or assisting minors in using an account.

If any suspicious activity is detected, sb789 may immediately suspend the account and conduct an investigation. The balance may be held during the investigation period.

6.1 General Betting Rules

It is your responsibility to fully understand the market terms when placing sports bets. Once a bet is confirmed, it cannot be changed or cancelled, unless incorrect odds were displayed due to a technical error.

6.2 Event Cancellation & Rescheduling

If an event is cancelled or not completed within the scheduled time, the funds for the related bets are generally refunded. However, different rules may apply depending on the specific market.

6.3 Live Betting

Odds change rapidly during live betting. Bets may be rejected due to system delays. The platform is not liable for losses caused by technical issues, but we always strive for a fair resolution.

7.1 Game Result Transparency

All casino games offered on sb789 are provided by accredited software providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi — and operate using Random Number Generator (RNG) technology. The outcome of each game is entirely independent and unbiased.

7.2 RTP & Volatility

Each game has its own RTP (Return to Player) rate and volatility level, determined by the software provider. Generally, high-volatility games offer larger wins but with lower frequency. Choose a game that suits your preference before playing.

7.3 Game Interruptions

If a game stops mid-session due to an internet disconnection or system issue, our system records the last state of that game. In any dispute, server logs will be considered as the final evidence.

sb789 is firmly committed to responsible gambling. We believe gambling should be an entertainment activity, not a solution to financial problems.

• Only play with money you can afford to lose.
• Set a specific budget and time limit, and stick to them.
• Avoid increasing your bets in an attempt to chase losses.
• If gaming causes stress rather than enjoyment, take a break.
• Contact our support if you want a temporary break or self-exclusion.

For more details, visit our Responsible Gaming page.

Protecting your personal information is our top priority. We use SSL encryption technology to keep all your transactions and personal data secure. To learn more about how we collect, store, and use data, please read our Privacy Policy.

Your information is not sold to third parties. However, information may be shared with authorities when required by law or for fraud investigation purposes.

sb789 is not liable for the following:

• Any issues caused by internet disconnection or the user's device.
• Delays or failures by third-party payment providers.
• Unexpected technical errors or server downtime.
• Loss caused by the user's own negligence or carelessness.
• Any event occurring outside the platform.

For any dispute, please contact our support team first. We always aim to provide a fair and prompt resolution.

11.1 Terms Updates

sb789 reserves the right to modify these Terms at any time. We will endeavor to notify you of significant changes. Continued use of the platform after a change will be considered as acceptance of the new Terms.

11.2 Account Closure

You may close your account at any time by contacting our support team. Any remaining balance should be withdrawn before closing the account (bonus funds will be forfeited if wagering requirements have not been met).

11.3 Termination by Authority

sb789 reserves the right to close any account at any time due to a breach of Terms, evidence of fraud, or the need to comply with applicable law.

If you have any questions or anything in these Terms is unclear, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.